Utilise data and insights from multiple platforms to personalise interactions and enhance QoS (quality of service) in real-time.
While CX relies on omnichannel engagement, gaining a broad-spectrum understanding of unique consumer needs require an effective analysis of data collected from the web, social media, CRM platforms and contact centres. With Cequity Connect your business can aggregate, contextualise and holistically analyse data from all channels to enable contact centre agents to drive seamless CX, build positive relationships and deliver meaningful omnichannel support.
Cequity Connect enables your business to follow an integrated, multi-tiered approach to effectively interact with your customers across all connected devices. A proprietary suite of MarTech and customer support tools, our 24×7 multi-lingual support and end-to-end customer experience management platform, can help your business personalise CX to each customer based on historical and contextual usage behaviour and preferences and respond to queries on your customers’ preferred channel of communication.
To know how Cequity Connect can help your business monitor individual conversations, maintain real-time contextual relevance in customer interactions, deliver great customer experiences and utilise data from multiple platforms to better understand the customer decision journey, talk to us today.
- Monitor brand engagement at the contact centre and across digital touchpoints.
- Drive personalised real time actions across channels.
- Gain a single, unified view of the customer.
- Utilise key insights to connect, engage and seamlessly transact with customers.
- Discover behavioural segments, personalise content and offers, and orchestrate dynamic engagement.